Mark Graban — My Favorite Mistake
Mark Graban is a serial author, consultant, and host of the podcast My Favorite Mistake. He’s written multiple books—including Lean Hospitals, Healthcare Kaizen, and Measures of Success—and helps leaders translate “lean” from a buzzword into practical, people-first improvement. Mark matters because he shows founders and operators how to make work easier so safety, quality, and productivity rise as outcomes—not as compromises.
Episode #287: Toi James
Toi James is the founder and CIO of Red Ink Enterprises, a boutique coaching and consulting firm focused on inclusive engagement and communications. After 20+ years in corporate public affairs, communications, and corporate education, Toi helps leaders and teams build connection through stories, words, and thoughtful dialogue—especially when topics are tough. Her work matters because better conversations create safer workplaces, stronger relationships, and real accountability.